A list containing the majority of Citrix Workspace app for Mac (formerly Receiver for Mac) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
The Mac is very similar to the iTunes App store, which has apps for iPhones and iPads, except the Mac App Store has full-blown desktop apps that run on Mac OS X. A few weeks ago, Citrix announced that Apple has accepted the into the Mac App Store. How to connect to Citrix Gateway Service – Home.EUCOM.mil on your Mac.These instructions are making the assumption that you can already access webmail on your MAC. Prerequisites 1. DOD Certificates 2. Entrust G2 and L1K 3. Install Citrix Workspace App 2001 for Mac Install DoD Root Certificates. We have tested Windows 8, Windows 7, Apple IPad and Apple Mac. While you may be able access the Citrix Access Gateway using other types of devices that have a Citrix client available we have only tested on certain systems. We will be updating the list of supported operating systems/devices periodically.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
Receiver for Mac / Workspace app for Mac:
Download Citrix Access Gateway For Mac
Citrix Gateway Log In
|wdt_ID||Brief Description of Issue||Brief Description of Fix||Applicable Product Versions Affected (if known)||Link to supplemental Support Article(s)|
|1||Bloomberg keyboard and finger print scanner not redirecting to Citrix session.||Redirection of this device is not fully supported but there is a method to follow that can be tried to get it working, as explained in the CTX article.||https://support.citrix.com/article/CTX227075|
|2||Windows Mac users connect to NetScale full VPN, they cannot reach external websites. Split DNS is not working.||This is by design. The Mac VPN client does not support split DNS so all DNS requests are sent to NetScaler for resolution. If NetScaler cannot resolve the domain name then users will get an invalid response. This issue will be fixed under an existing enhancement request.||https://support.citrix.com/article/CTX225297|
|3||When using HDX 3D Pro, a black box may appear around some custom cursors.||This is a known issue and 32-bit cursors are being investigated as part of the product road maps for Citrix Receiver for Mac. Cursors that employ shadow effects for example are classed as 32-bit cursors and not currently supported by Receiver for Mac.||https://support.citrix.com/article/CTX223626|
|4||If using a proxy connection, communication over EDT fails.||This is a known issue.||Receiver for Mac 12.5.|
|5||You receive an 'Initialization failed' error.||This is caused by an upgrade to macOS Sierra. Upgrade to Receiver for Mac 12.3 which is compatible with this OS.|
|6||Delivering a proxy.pac file to clients via NetScaler Session Policies works for Windows devices but now Mac.||At the moment, only Windows devices are supported. Proxy PAC support for MacOS is currently being worked on.||https://support.citrix.com/article/CTX227262|
|7||When launching an application or desktop you may receive error 'System Extension Blocked'.||A new feature introduced to MacOS High Sierra requires user approval to load any newly-installed third-party kernel extensions. Navigate to 'System Preferences -> Security & Privacy' and click 'Allow' against 'Citrix Systems Inc'.||Citrix Receiver for Mac 12.7 and above, and MacOS High Sierra.||https://support.citrix.com/article/CTX228208|
|8||French Canadian special accent characters do not display correctly when accessing a Windows 7 VDA.||Upgrade to Receiver for Mac 12.7.||Citrix Receiver for Mac 12.4.||https://support.citrix.com/article/CTX231623|
|9||Alt+Tab does not switch properly all the time and Alt+Enter does not work in Excel.||Upgrade to Receiver for Mac 12.7.||Citrix Receiver for Mac 12.6.||https://support.citrix.com/article/CTX231624|
|10||When using a DisplayLink docking station with v3.1 drivers and Receiver for Mac there is a high ICA RTT spike over 1000ms.||Upgrading to DisplayLink v4.0 drivers and MacOS 10.13 High Sierra resolves the issue. The issue is still being investigated for earlier MacOS versions.||Citrix Receiver for Mac 12.6 and 12.7.||https://support.citrix.com/article/CTX231625|